Nothing warms the creative flames of an artist like a custom request. Almost everyone I know likes to be challeneged with a custom order. It's like giving us a mission - a purpose, not to mention a trip to the bead store! Yippee!.
CUSTOMER SERVICE, THE DIFFERENCE:
1) Vendor #1 - takes your info and offers one sample and hopes you like it. You make multiple changes or suggestions and the end product is OK but you don't feel that the person was creatively working on your behalf.
2) Vendor #2 - asks many questions up front to get a good idea of what you want (colors, style, size, etc.) and even seeks out your own style from website, designs and favorites. Then, this vendor offers a selection of options from which you can choose to be sure you are 100% satisfied with your order.
It can be a challenge communicating via e-mail, but when Vendor #2 (THAT's ME at jensjewelry.etsy.com!) goes the extra mile - customers are happier and THRILLED with their newly designed jewelry just for them!
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